Since the past three months, I have been unsuccessful in logging into my account. Upon further investigation, I noticed that my account is no longer accessible, and all the projects I had previously uploaded have been deleted.
According to the terms and conditions, my account should have a 12-month validity, allowing me to create videos with a 10-minute quota per month. However, I am currently unable to make use of this service due to the unavailability of my account.
I kindly request for your urgent assistance in reactivating my account so that I can resume using the features and privileges associated with it.
I would greatly appreciate your prompt attention to this matter, as it is causing significant inconvenience and hindering my work. Please let me know as soon as possible about the steps I need to take or any additional information you may require to resolve this issue.
Thank you very much for your understanding and cooperation. I look forward to hearing from you soon.